Payments & Cancellations Policy

Partydip Vendor Fees

Thanks for being a valued Partydip Vendor! We believe in transparency, so we've clearly outlined below how our payment schedules work.

Our Fees

We are here to support and grow your business while saving parents time and stress. To maintain and grow the Partydip platform as well as to offer secure transactions, we earn a small commission of 12.5% from our Vendors for every booking on our platform. The commission breaks down like this:

9.5% is collected to support the Partydip platform
3% is collected to cover the costs of Stripe, our secure third-party payment processor

Booking Deposit

As a Vendor, you decide how much of a deposit you require from a Client at the time of booking and your cancellation policy.

You may charge up to a maximum of 50% of the total amount of the booking as a deposit. Partydip will charge the Client for the deposit at the time of booking.
Partydip will then hold the deposit in escrow until 14 days prior to the date of the event at which point we will release the funds less our commission fees to be transferred to your payment account.
You can determine how strict or flexible you'd like to be with your cancellation policy and at how many days prior to the event that the Client's deposit is non-refundable. All deposits become non-refundable 15 days prior to the event.

Final Payments

The Client will make the final payment for the remaining balance due for the booking 7 days prior to the event date. If a booking is made less than 7 days prior to the event date, the deposit and final payment will be collected upon booking.
Unless the Client has notified Partydip that they are raising a dispute with you, we will release the final payment 24 hours after the event date for deposit in your account.

These payment policies are incorporated into Partydip's Terms of Use, located in the footer of our websites.

Cancellation Policies

Vendor Cancellation

In the unlikely event of a Vendor cancellation, rest assured that as a Client you will be refunded for any payments collected by Partydip on behalf of the Vendor. Partydip will also be happy to help you to find a suitable replacement for your event.

In order for the Vendor to avoid penalty, the Vendor must notify Partydip no later than 15 days prior to the event date. For any booking made less than 15 days prior to the event date, the Vendor must notify Partydip of cancellation within 24 hours of booking the event. If the Vendor notifies Partydip of the cancellation in the required time frame, the Client that booked the event will not be allowed to post a review.

Vendors that fail to notify Partydip in the required time frame may be suspended or terminated from the platform, and the Client will be allowed to post a review. Further, Vendors must forfeit and repay to Partydip any monies paid out by Partydip within 72 hours of cancellation.

Client Cancellation

We understand that plans change, and we ask you to please notify us as far in advance of the date as possible.

When you make a booking on the Partydip platform, you will be made aware of the Vendor's cancellation policy that includes their policy on refunds. If you cancel a booking, you will forfeit any non-refundable payments collected by Partydip on behalf of the Vendor prior to the cancellation date.

If you cancel, you will not be allowed to post a review.

These cancellation policies are incorporated into Partydip's Terms of Use, located in the footer of our websites.

What is the Partydip Guarantee?

We've got your back! When you book and pay through Partydip, your event is covered by our Partydip Guarantee:

Payment Protection: You'll never lose a deposit or balance payment when you book through Partydip. If your vendor cancels, we'll refund you 100% for payments made on the Partydip platform.
No Hidden Fees: Booking on Partydip is quick and easy! Once a vendor provides you with an agreement, you simply accept and book. You don't have to worry about extra service fees or other hidden add-ons.
A Helping Hand: Need help finding the best vendor for your event or a replacement for a cancellation? We're here to help - [email protected]!
Commitment to Customer Happiness: If your vendor fails to deliver as agreed upon in the booking quote and to your satisfaction, let us know within 24 hours of the event and we'll help resolve the issue.